The continuing effects of COVID-19

LAST Updated: 07 MAY 2020

Airlines in voluntary administration & latest policies

HAVE YOU BEEN EFFECTED?

Click the relevant direct airline update or policy link below for full information.

VIRGIN AUSTRALIA MESSAGE

On Tuesday 21st April, Virgin Australia (VA) entered into voluntary administration to recapitalise the business and help ensure it emerges in a stronger financial position.

We understand our customers who have credits or bookings with Virgin Australia may be concerned. Virgin Australia is continuing to operate scheduled flights as normal, and has indicated that there is no immediate impact to customers with current bookings.

We are currently unsure as to the status of refunds or travel credits, but if as indicated, Virgin Australia is seeking to trade out of administration, we would expect these to be preserved. There is no guarantee, however, that this will be the case.

We will work closely with the administrators to support Virgin Australia through this process, and we will keep our customers informed of any developments and Virgin Australia policy updates as they come to us.

LATEST AIRLINE POLICIES

Customers Impacted by International Flight Cancellations due to Demand Impact of Coronavirus

  1. Are you entitled to a refund?
  2. How to go about a Credit Voucher?
  3. What to do if my flight has been cancelled? Customers Impacted by International Flight Cancellations due to Demand Impact of Coronavirus
    1. Are you entitled to a refund?
    2. How to go about a Credit Voucher?
    3. What to do if my flight has been cancelled?

EXTENDED AIRLINE TICKET INFORMATION

LUFTHANSA

If you hold a ticket for a cancelled or an existing Lufthansa Group flight, you can keep the ticket without having to commit to a new flight date right away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged and can be extended to a new departure date up to and including 30 April 2021. You can also rebook to another destination. The new flight must be booked until 31 August 2020.

In addition we offer you for every rebooked ticket with new departure date on/before 31. December 2020 a discount of 50€ on the ticket price. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.

Please note: Re-bookings to be made via your travel agent. You do not have to contact us before your original flight date – your ticket will keep its validity even past the original flight date. You will be able to rebook it any time until 31 August 2020. Due to the very high call volume in our Service Center, we currently ask you only to contact us if you are travelling within the next 72 hours

This regulation applies to tickets booked up to and including 19 April 2020 and with a confirmed travel date up to and including 30 April 2020.

QATAR

If you are affected, you can re-book your ticket to alternative dates or destinations, opt to receive a voucher for future travel, or get a refund. This policy applies to all tickets issued anytime until 30 September 2020, for travel on or before the same date.

If you have booked your ticket though a travel agent, please contact your travel agent to amend your booking, exchange your ticket for a future travel voucher, or arrange for a refund.

If you have booked with us directly, a travel voucher will be emailed to you automatically. It will be equal to the value of your unutilised ticket – plus an additional 10%, excluding statutory taxes. If you would prefer to re-book your tickets or arrange for a refund, you can telephone any of our offices or contact centres.

If your flight is operating normally and you have booked or are planning to book tickets for travel up to 30 September 2020, but you wish to change your travel plans, you can alter your travel date free of charge, or exchange your ticket for a future travel voucher valid for one year, up to 3 days prior to departure. This includes award flights.

AIRLINES

HAVE YOU BEEN EFFECTED?

Click the relevant airline link below for full information.
ALL airlines are updating their information on a daily basis!

OCEAN/RIVER CRUISES

HAVE YOU BEEN EFFECTED?

Click the relevant cruise line link below for full information.
ALL cruise liners are updating their information on a daily basis!

DOMESTIC

FUTURE CRUISE CREDIT INFORMATION

Future cruise credit (FCC) is a bit like store credit from a cruise line. Many times, in lieu of a direct cash refund, a cruise line will take the price of a refunded cruise and issue it as a kind of gift certificate to be used toward booking a new sailing. When cruises are greatly affected or canceled, or if passengers are given compensation for any reason, a nonrefundable future cruise credit is a common form of payment.

The amount of FCC that a cruise passenger qualifies for is calculated on the base fare that they paid, less any taxes, fees, upgrades or additional purchases like excursions. (Those are often reimbursed to the original form of payment, like a credit card.)

COACH TOURS

HAVE YOU BEEN EFFECTED?

Click the relevant coach tour link below for full information.
ALL coach companies are updating their information on a daily basis!

RAIL JOURNEYS

HAVE YOU BEEN EFFECTED?

Click the relevant rail journey link below for full information.
ALL rail companies are updating their information on a daily basis!

IMPORTANT INFORMATION

AIRLINES SCHEDULE CHANGES

There have been a numerous amount of airline schedule changes and also removal of schedules.
Please check with our team to ensure your flights have not been effected.

A380 GROUNDED AIRCRAFTS

Qantas

CLICK HERE TO READ MORE

Emirates

CLICK HERE TO READ MORE

Lufthansa

CLICK HERE TO READ MORE

Etihad Airways

CLICK HERE TO READ MORE

Virgin Australia

CLICK HERE TO READ MORE

Please contact your travel consultant to see if you have been effected.

NOTE: due to removal of the A380 and you were booked on this aircraft in FIRST CLASS.

Unfortunately, some aircraft can't accommodate this product so you will be downgraded to Business Class. Refunds are possible based on the involuntary downgrade.

AIRLINES REDUCE CAPACITY

Qantas

CLICK HERE TO READ MORE

Virgin Australia

CLICK HERE TO READ MORE

Air New Zealand

CLICK HERE TO READ MORE

Lufthansa

CLICK HERE TO READ MORE

Emirates

CLICK HERE TO READ MORE

Singapore Airlines

CLICK HERE TO READ MORE

Cathay Pacific

CLICK HERE TO READ MORE

RULES & REGULATIONS

HAVE YOU BEEN EFFECTED?

Click the relevant information below for full details.

Looking at rebooking your travels for 2020, or 2021?

Please note that if you are rebooking your travel, we will do our best to re-accommodate you without too much inconvenience and try to avoid additional fees. Most airlines and land suppliers are wavering rebooking fees until 31 March 2020. Some further policies have been released for free amendments until 30 April 2020. If you're looking at rebooking for later 2020 or 2021, this will be subject to any airfare fare & tax difference, cruise fare difference and accommodation/ tour price adjustment that may apply.

Has your flight been cancelled?

This is changing on a daily basis; however, at this stage, we have policies from the majority of airlines until 30 April 2020 and free rebooking option 30 May 2020.

Most airlines have cancelled departures globally until 30 May 2020.

If you're looking at rebooking for later 2020 or 2021, this will be subject to any airfare fare difference and taxes that may apply.

If you're looking to be refunded, then you will be entitled to a refund or Airline Credit Voucher. Please note that some fees may apply from our ticketing department and commissions earned by the consultant.

If you are travelling past 30 April 2020, we are currently advising all clients to wait until cancelling, or rescheduling their holiday arrangements as we are relying on the airline to cancel the departure first before further fees may be charged.

Has your cruise been cancelled?

This is changing on a daily basis; however, at this stage, we have policies from the majority of cruise liners until 30 April 2020 and free rebooking option 30 May 2020.

Most cruise liners have cancelled sailing globally until 30 April 2020, with some until 30 June 2020.

If you're looking at rebooking for later 2020 or 2021, this will be subject to any cruise fare difference and taxes that may apply.

If you're looking to be refunded, then you will be entitled to a refund or Future Cruise Credit. Please note that some fees may apply from our ticketing department and commissions earned by the consultant.

If you are travelling past 30 April 2020, we are currently advising all clients to wait until cancelling, or rescheduling their holiday arrangements as we are relying on the cruise liner to cancel the departure first before further fees may be charged.

Am I entitled to a airline refund?

Please note that ALL refunds will take approximately 6-8 months so if you are cancelling your travels, we ask that you be patient with this process as this is outside of our control.

Am I entitled to a cruise refund?

TBC

Am I entitled to a accommodation refund?

TBC

Am I entitled to a coach tour refund?

TBC

Am I entitled to a rail journey refund?

TBC

Latest update: 21 March 2020

In a major escalation of the Coronavirus crisis, Australia has decided to halt all travel to the nation.

Only Australian citizens and permanent residents can come into the country from 9PM Friday the 20th March 2020.

The government has said the lockdown of Australia will last at least 6-months.

“The prime minister said this will go for six months or more and they won’t be lifted until it is safe to do so, until we are on the other side of this very, very challenging period.” the Australian Treasurer said on radio.

Australia is closing its borders to all foreigners after hundreds of cases were recorded, almost all from overseas transmission into Australia.

Australia is set to hit 1,000 cases today if the rate of infection continues as it has been this week.

All non-Australian residents would be barred from entering the country from 9pm (1000 GMT) on Friday. Today.

Update: Australia is now closed off from the rest of the world

“For the next six months we need to work together,” Morrison told Australians in a televised news conference. “We do need to moderate our behaviour and understand things need to change.”

The move comes just a day after Australia said nationals should not travel overseas and should return home.

Australians are now stranded overseas after coronavirus closed borders, slashed flights and prompted nationwide lockdowns have said they feel abandoned as they struggle to make their way home.

Many airlines are facing the loss of business, with Qantas and Virgin Australia halting all overseas flights.

Australians overseas are spending thousands to come home as soon as possible, before airlines stop flying into Australia tonight 20-03-20.

Latest update: 15 March 2020

Government ramps up COVID-19 response for all passengers arriving into Australia.

Prime Minister Scott Morrison has just announced that everyone arriving into Australia by air must self-isolate for 14 days, to help slow the spread of coronavirus.

Speaking at a press conference in Sydney, he said the National Security Committee had decided to “impose a universal precautionary self-isolation requirement on all international arrivals to Australia,” with the move effective from midnight tonight.

“We are seeking to assist Australians to come home by ensuring the flights continue to run, but when they come home, they’ll be spending another 14 days in self-isolation.”

“We will also ban cruise ships from foreign ports from arriving at Australian ports for a period of 30 days,” the Prime Minister added.

All non-essential gatherings of 500 people have been suspended, but at this stage schools are not being closed.

View article right here

Latest update: 13 March 2020

The Australian Government has recommended Australians reconsider all overseas travel at this time.

The government has effectively put into place a level three travel advice for travel of Australians overseas to limit the spread of COVID-19.

"We advise all Australians to reconsider your need to travel overseas at this time, regardless of your destination, age or health - if your travel is not essential, consider carefully whether now is the right time," Prime Minister Scott Morrison said.

The Federal Government has also advised all non-essential, organised gatherings of 500 people or more be cancelled from Monday to limit the spread of COVID-19.

World Health Organisation

Department of Health

Covermore Travel Insurance

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