Here’s why your money’s in safe hands
The Express Travel Group (ETG), is a proudly Australian owned and operated travel company headquartered in Melbourne, and with offices in Sydney, Brisbane, Adelaide and Perth.
Since 1983, the Company has developed into one of the most respected travel groups in the country, representing the largest group of independent travel agencies in Australia. These agencies are members of the Company's agency groups, the Select Travel Group, the Independent Travel Group and italktravel retail franchise network.
We are proud IATA agents, AFTA members and ATAS accredited.
- All client payments, either by credit card or direct deposit, are directly deposited into an Australian audited client trust account with Bank of Melbourne (BSB: 193 879 / Account: 441 760 988) and are held in trust until payment is made directly to each travel supplier. Under no circumstances will Josh Zuker Travel accept cash payments, nor should payments be made to any other bank account.
- Josh Zuker Travel operates a separate bank account for its day to day operational expenses with client trust funds and operational funds managed independently of each other.
- Josh Zuker Travel is accredited by the International Air Transport Association (IATA) to directly issue tickets on behalf of all major airlines. In granting such accreditation IATA requires audited financial oversight and applies strict financial criteria which are reviewed annually.
- As part of our guarantee in providing you with comprehensive financial surety Josh Zuker Travel has a Trust Account Fidelity Risk insurance (TACTAFI) policy via Gow Gates, established in 1963 and one of Australia’s largest wholly owned insurance brokerages, which is underwritten by Liberty Specialty Markets who have been rated A (Strong) by Standard and Poors. This insurance protects your funds in the unlikely event that they are missing from, or not paid into the Insured Trust Account as a result of fraudulent or dishonest activity. If you wish to check that this insurance policy has been put in place as claimed please contact Gow-Gates Insurance Brokers Pty Limited, on 02 8267 9919. Protection is provided by Liberty Mutual Insurance Company and is subject to the terms and conditions of the policy. Each claim will be determined by Liberty Mutual Insurance Company on a case by case basis and, in some circumstances, insurance may not be available or declined. A copy of the policy is available on request.
Book with Josh Zuker Travel for peace of mind and a level of service only your very own personal travel managers can provide!