Fee structure

When making your next booking with Josh Zuker Travel you will enjoy dedicated and professional service along with a wealth of travel knowledge and personal attention. We offer personalised one-on-one commitment and travel recommendations based on your individual needs and requirements.

The fee structure is in place so we can work closely together with shared commitment. We make little margin from actual Travel & Accommodation so this amount covers us so we can remain objective and recommend what you actually need (compared to how other provides recommend what makes them more money).

Based on your needs, we deliver a one-on-one consultation, taking into consideration your busy schedule and preferences. This fee will be charged at the end of our consultation in addition to booking deposits (we then advise payment terms and the like).

Fee Listing

Business hours are Monday to Friday 9AM to 6PM & Saturday 9AM to 12PM (AEST). Appointments outside of these hours will incur the following fees: $85 per person (capped at 2 hours) with the 3rd hour and beyond that charged at $25 per hour / per person. The first change from us if free and there is a $45 fee per itinerary change (after bookings have been made – this is to cover our supplier fees which we incur).

Merchant Fees

As all banks charge merchant fees please be aware as of the 1st July, 2014 all fees will be added to your invoice. Visa, Amex and MasterCard 1.75%.

After Hours Emergency Assistance

Around-the-clock “After Hours Emergency Assistance” is available if you have problems while traveling overseas or interstate. If your situation requires additional amendments to your booking you may incur additional amendment fees from your selected airline or ground supplier along with our fee of $150 per booking, per hour.

We do our best to absorb as many fees as possible to provide as much value as possible for our clients. To learn more, contact us here.

Schedule of Fees

"Cancellation Fee”

Tickets voided (NOT CANCELLED) via Josh Zuker Travel Ticket Office AUD $25.00 pp. Full cancellation fees apply to all tickets, fees can be advised at time of booking. Please check with us to be sure the ticket your purchasing will suit your criteria. All airlines will charge different fees, no matter what type of ticket you're purchasing, some also being NON-REFUNDABLE.

Note: Tickets must be cancelled on day of issue or otherwise be subject to refund conditions and charges.

"Reissue Fee”

Voluntary changes requiring reissue via Josh Zuker Travel Ticket Office AUD $45.00 pp

Voluntary changes requiring reissue via another third party (paid to Josh Zuker Travel) Ticket Office AUD $25.00 pp

Involuntary changes due to airline schedule changes are subject to Josh Zuker Travel Ticket Office fee AUD $25.00 pp (and or third party ticket office). If the airline chooses to waiver their fee, our ticketing fee of min. AUD $25.00 pp still applies.

Re-validation fee NIL Refund fee AUD $55.00 pp

Note: Additional fees will be charged by the airline, at their discretion. All supporting documentation must accompany your refund request. Fare and tax difference may apply to your reissue, which will be in addition to any ticketing fee charged.

Refunds cannot be processed without supporting documentation. Refunds are subject to airfare conditions. Refunds may take up to 6-12 weeks.

"Other Service Fees"

Non commissionable airfares/carriers AUD $35.00 pp

"Josh is awesome he has organised our family cruise of 8 for next year so quickly and efficiently. I would highly recommend him to book all your travel needs and wouldn't go to anyone else. Keep up the amazing work Josh."

Debbie Demooy — Rad Bookkeeping Services

"Josh Zuker Travel took all the stress away. He booked on the spot, and I got a better deal than those advertised elsewhere. Do yourself a favour and get Josh to do the arrangements for you. Thanks Josh!"

Tracy Porter

"I would highly recommend getting in touch with Josh for any travel needs. We have always been impressed with the amazing service he is able to deliver every time."

Trish Morgan — TeachThis

"Thank you Josh for seeing us at such short notice. It feels a bit surreal that our travel plans are not just a dream but we are actually on our way to the USA. Your passion and commitment to your clients is evident from our meeting, having spent four hours chatting to us is far more than what the local travel agent would spend!"

Jessica & Jason Galea

"I have never known in 30 years of dealing with corporate travel the level of expertise and enthusiasm I have with Josh Zuker over just three months. Thank you for such as personalised and totally professional service — you are truly a one-off."

John & Kate Gledhill

"All I can say is WOW!!! Josh just organised my 40th birthday holiday and I am totally taken back by how fantastic Josh Zuker Travel is. Josh is the BEST of the BEST. Thank goodness I found him but reflecting back on my many holidays that I booked myself in past years, what on earth was I thinking? Having Josh saves you an immense amount of time, money and sanity! He makes everything so easy. Ridiculously efficient, hard working, outstanding customer service and so patient! What is not to love? 5 stars all the way!!!"

Danni McGaughey

"The minute Josh walked in he made myself and my husband so comfortable. No pushing. Just great ideas. His experience and expertise in this field is just mind blowing. Since meeting Josh we are now onto our third holiday, all I do is call him to tell him what we want and within a day it's done. He is not only a travel agent but he has become a friend he just knows your needs and I couldn't think of anyone else that I would rather to business with."

Faye Hollow

"We have just come back from our overseas trip to the USA and would like to thank Josh for his personalised one on one service. From the moment I made contact with Josh via a referral nothing was too difficult for him. He was quick with our quote and any changes we wanted. Josh changed our hotel location Hawaii within 24hrs as per our request, he notified us of our plane being delayed so we weren't stuck at the airport for 2 hours. I would highly recommend his travel agency saving you time trawlling the internet, just give him the details and he will do the rest for you, no stone unturned. Thanks for your service, and can't wait to travel again."

Juli Misic

"I rang Josh Zuker Travel to get an idea of flight costs. I'd spoken to a well known chain before and never received the promised quote so I wasn't expecting much. I spoke to Josh himself for almost an hour as he went out of his way to help me. We got an amazing deal for flights to USA flying the airline I'd hoped to fly. Flight times and layovers were perfect so I was extremely happy. Josh has been extremely helpful and has answered all of my questions quickly and thoroughly. Josh Zuker travel is not an ordinary agency, he is fantastic to deal with and I recommend him completely".

Dominque Bray

"As many of my friends know, I love a good travel deal and spend hours trawling the internet trying to find the best price on accommodation and airfares. Well, now I have those precious hours back as Josh has found me comparable, if not better prices on every occasion. Add to that the "after hours" help I received the other night after having to postpone our Hawaii holiday at the last minute. I sent Josh a message at some ungodly hour and he was more than happy to call me and talk through my options to avoid any late change fees. And even then he was able to find accom that was "sold out" online. Seriously don't bother with your trivago, Expedias etc. Just call Josh Zuker."

Alicia Mansfield