Fee structure

When making your next booking with Josh Zuker Travel you will enjoy dedicated and professional service along with a wealth of travel knowledge and personal attention. We offer personalised one-on-one commitment and travel recommendations based on your individual needs and requirements.

The fee structure is in place so we can work closely together with shared commitment. We make little margin from actual Travel & Accommodation so this amount covers us so we can remain objective and recommend what you actually need (compared to how other provides recommend what makes them more money).

Based on your needs, we deliver a one-on-one consultation, taking into consideration your busy schedule and preferences. This fee will be charged at the end of our consultation in addition to booking deposits (we then advise payment terms and the like).

Fee Listing

Business hours are Monday to Friday 9AM to 6PM & Saturday 9AM to 12PM (AEST). Appointments outside of these hours will incur the following fees: $85 per person (capped at 2 hours) with the 3rd hour and beyond that charged at $25 per hour / per person. The first change from us if free and there is a $45 fee per itinerary change (after bookings have been made – this is to cover our supplier fees which we incur).

Merchant Fees

As all banks charge merchant fees please be aware as of the 1st July, 2014 all fees will be added to your invoice. Visa, Amex and MasterCard 1.75%.

After Hours Emergency Assistance

Around-the-clock “After Hours Emergency Assistance” is available if you have problems while traveling overseas or interstate. If your situation requires additional amendments to your booking you may incur additional amendment fees from your selected airline or ground supplier along with our fee of $150 per booking, per hour.

We do our best to absorb as many fees as possible to provide as much value as possible for our clients. To learn more, contact us here.

Schedule of Fees

"Cancellation Fee”

Tickets voided (NOT CANCELLED) via Josh Zuker Travel Ticket Office AUD $25.00 pp. Full cancellation fees apply to all tickets, fees can be advised at time of booking. Please check with us to be sure the ticket your purchasing will suit your criteria. All airlines will charge different fees, no matter what type of ticket you're purchasing, some also being NON-REFUNDABLE.

Note: Tickets must be cancelled on day of issue or otherwise be subject to refund conditions and charges.

"Reissue Fee”

Voluntary changes requiring reissue via Josh Zuker Travel Ticket Office AUD $45.00 pp

Voluntary changes requiring reissue via another third party (paid to Josh Zuker Travel) Ticket Office AUD $25.00 pp

Involuntary changes due to airline schedule changes are subject to Josh Zuker Travel Ticket Office fee AUD $25.00 pp (and or third party ticket office). If the airline chooses to waiver their fee, our ticketing fee of min. AUD $25.00 pp still applies.

Re-validation fee NIL Refund fee AUD $55.00 pp

Note: Additional fees will be charged by the airline, at their discretion. All supporting documentation must accompany your refund request. Fare and tax difference may apply to your reissue, which will be in addition to any ticketing fee charged.

Refunds cannot be processed without supporting documentation. Refunds are subject to airfare conditions. Refunds may take up to 6-12 weeks.

"Other Service Fees"

Non commissionable airfares/carriers AUD $35.00 pp

"Josh is awesome he has organised our family cruise of 8 for next year so quickly and efficiently. I would highly recommend him to book all your travel needs and wouldn't go to anyone else. Keep up the amazing work Josh."

Debbie Demooy - VIC

"We have been using Josh for our travel needs since May and totally recommend him to all our family and friends - and he has always come in cheaper than other agents - so next time you are looking at booking a flight or a holiday give Josh a call! Karen Suckling - thank you for your very kind and heartfelt words. It's very much appreciated and this is why I do what I do! It's not always about money - it's about something way more important!" x

Karen Suckling - VIC

"Thanks Josh for pulling together my much anticipated trip. Your patience, your customer service, your sense of humour and your help with the trip app was much appreciated. I have no hesitation in recommending your amazing knowledge and talent"

Jody McDonald - VIC

"Thank you Josh for seeing us at such short notice. It feels a bit surreal that our travel plans are not just a dream but we are actually on our way to the USA. Your passion and commitment to your clients is evident from our meeting, having spent four hours chatting to us is far more than what the local travel agent would spend!"

Jessica & Jason Galea - VIC

"I have never known in 30 years of dealing with corporate travel the level of expertise and enthusiasm I have with Josh Zuker over just three months. Thank you for such as personalised and totally professional service — you are truly a one-off."

John & Kate Gledhill - VIC

"All I can say is WOW!!! Josh just organised my 40th birthday holiday and I am totally taken back by how fantastic Josh Zuker Travel is. Josh is the BEST of the BEST. Thank goodness I found him but reflecting back on my many holidays that I booked myself in past years, what on earth was I thinking? Having Josh saves you an immense amount of time, money and sanity! He makes everything so easy. Ridiculously efficient, hard working, outstanding customer service and so patient! What is not to love? 5 stars all the way!!!"

Danni McGaughey - VIC

"The minute Josh walked in he made myself and my husband so comfortable. No pushing. Just great ideas. His experience and expertise in this field is just mind blowing. Since meeting Josh we are now onto our third holiday, all I do is call him to tell him what we want and within a day it's done. He is not only a travel agent but he has become a friend he just knows your needs and I couldn't think of anyone else that I would rather to business with."

Faye Hollow - VIC

"After a disastrous encounter with a major travel agency, I decided to book my own holiday to Italy, Portugal and the UK. Spent many hours researching flights, hotels etc. and not really getting anywhere fast. Then Josh Zuker Travel popped up on my radar with rave reviews so I thought why not, let’s give another travel agency a go. Best decision ever. Josh secured amazing prices, more direct flights and his service was exceptional. I just love planning a major holiday and working with Josh made it even more enjoyable. All I have to do is count down the days and enjoy learning Italian. Thanks Josh."

Sue Mason - SYD

"Thanks Josh for your patience and knowledge to help us create the perfect Thailand escape. We stayed at 2 Resorts in Phuket and both locations were spot on. We couldn't have been happier. We also spent 4 nights in Bangkok and loved our location here as well. I wouldn't hesitate to recommend your business to friends or family. Thanks so much!"

Belinda Simmons - VIC

"As many of my friends know, I love a good travel deal and spend hours trawling the internet trying to find the best price on accommodation and airfares. Well, now I have those precious hours back as Josh has found me comparable, if not better prices on every occasion. Add to that the "after hours" help I received the other night after having to postpone our Hawaii holiday at the last minute. I sent Josh a message at some ungodly hour and he was more than happy to call me and talk through my options to avoid any late change fees. And even then he was able to find accom that was "sold out" online. Seriously don't bother with your trivago, Expedias etc. Just call Josh Zuker."

Alicia Mansfield - VIC

"We have just returned from our second holiday booked through Josh Zuker Travel. Thank you so much for everything we all had an amazing time and we will be in contact again to start organising our next holiday for 2017. We all highly recommend Josh to book all your travel needs and wouldn't go through any one else. Keep up the awesome work and we will be in contact with you soon"

Marissa Lawson - QLD